Our Shipping Policy

At Kimera Home, we strive to provide you with a seamless shopping experience for our range of Nuts and Seeds, Flours and Mixes, Grains and Cereals, Spices and Seasonings. We are committed to delivering high-quality products directly to your doorstep in Mumbai. Please read the following shipping policy to understand the details of our delivery process.

  1. Delivery Area: We currently offer delivery services across Mumbai. We aim to reach as many customers as possible within the designated area. However, please note that certain remote locations may be excluded from our delivery service. You will be notified during the checkout process if your location is ineligible for delivery.
  2. Delivery Timeframe: We strive to deliver all orders promptly. For orders placed before 3 pm on a business day, we guarantee same-day delivery. Orders placed after 3 pm or on weekends and public holidays will be processed and shipped the next business day. Please note that while we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances beyond our control. We appreciate your understanding in such situations.
  3. Shipping Methods: We have partnered with trusted courier services to deliver your orders efficiently and securely. Our shipping methods are optimized to ensure the freshness and quality of the products you receive. We carefully package all items to minimize the risk of damage during transit.
  4. Shipping Charges: We offer free shipping on all orders within Mumbai. There are no additional charges for delivery. You only pay for the products you purchase.
  5. Order Tracking: To keep you informed about the status of your order, we provide tracking details once your package is shipped. You can use the tracking information to monitor the progress of your delivery. If you have any questions or concerns regarding your order, please contact our customer support team, and we will be happy to assist you.
  6. Delivery Confirmation: Upon delivery, our courier partner will require a signature or confirmation from the recipient. This ensures that the order has been received by the intended person. If you are unable to be present at the delivery location, please arrange for someone reliable to accept the order on your behalf.
  7. Return and Refund Policy: For information about our return and refund policy, please refer to our dedicated Returns and Refunds page on our website. We strive to address any concerns or issues you may have promptly and fairly.
  8. Customer Support: If you have any questions, feedback, or concerns regarding our shipping policy or any other inquiries, our customer support team is available to assist you. You can reach out to us via email or phone, and we will respond to your queries as soon as possible.

Please note that this shipping policy is subject to change at our discretion. We recommend reviewing it periodically for any updates.

Thank you for choosing Kimera Home. We appreciate your trust in our products and services, and we look forward to serving you with the finest quality nuts, seeds, flours, mixes, grains, cereals, spices, seasonings and lots more.